“OPER.TEN” Transform Emergency Now! Facing Covid-19 with Open Innovation and Human Centered Design

The paper presents “OPER.TEN”, a ten days program that hybridized Human Centered Design (HCD) with Open innovation (OI), developed in response to the Covid-19 pandemic. The program adapted an HCD methodology to face the challenges of designing during a pandemic, such as relying on remote interactions only. The article presents methodological challenges as well as tools and methods developed to overcome those challenges. OPER.TEN, Transform Emergency Now! is a hybrid methodology that relies on HCD and OI tools and principles. OPER. TEN ensures fast implementation of the results involving stakeholders of the territory with implementation capacity. The final network involved Universities, Companies, Municipalities, and Government. After the design phase, three of the four solutions were successfully implemented. Results report how to hybridize an HCD with OI to push rapid implementations