This paper presents the results of a survey administered across seventeen countries that seeks to examine quality practices, priorities and performance. The participating countries were Argentina, Australia, Belgium, Brazil, China, Croatia, Denmark, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Spain, Sweden, UK and USA. The methodology involved the use of a self-administered questionnaire to director/head of operations/manufacturing in best practice firms within the sector of firms classified by ISIC(rev.2) Division 38. There is evidence of both similarities and differences across the countries studied. Further analysis is required to explore the convergence versus “culture specific” argument.
Quality Management: A cross-cultural perspective based on the GLOBE framework
VECCHI A;
2008
Abstract
This paper presents the results of a survey administered across seventeen countries that seeks to examine quality practices, priorities and performance. The participating countries were Argentina, Australia, Belgium, Brazil, China, Croatia, Denmark, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Spain, Sweden, UK and USA. The methodology involved the use of a self-administered questionnaire to director/head of operations/manufacturing in best practice firms within the sector of firms classified by ISIC(rev.2) Division 38. There is evidence of both similarities and differences across the countries studied. Further analysis is required to explore the convergence versus “culture specific” argument.I documenti in SFERA sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
